American Express remote jobs : The American Express Company is seeking a qualified Lead Analyst at their Gurgaon location
American Express Remote Jobs : At their Gurgaon location, American Express is looking to hire an experienced Lead Analyst. Conducting RBST (Regulatory Business Self Testing) to find sales practices misconducts inside GMNS teams will be the responsibility of this role. This entails auditing calls and providing quality control for international markets.
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American Express Remote Jobs : With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express Remote Jobs : Description
The Operational Excellence (OE) team aims to ensure that GMNS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework. The Business Conduct/Sales Practices Team under OE is responsible for a cohesive Global Business Conduct Program, which aims to ensure a strong business risk culture that allows us to operate with the highest standards of sales compliance and conduct, as individuals and as a team.
Purpose of the Role:
This position will be responsible for conducting RBST (Regulatory Business Self Testing) to identify sales practices misconducts within GMNS teams. This includes reviewing calls and also implementing quality oversight for markets across the globe.
Roles and Responsibilities :
The responsibilities of the incumbent will include:
- Perform regulatory Business Self Testing-calls and onboarding quality review for teams across GMNS in line with the established procedures.
- Compliance and Quality checks include testing, remediation, trend analysis.
- Close collaboration with business to identify and remediate areas of opportunity.
- Generate meaning insights and present conclusions for process enhancement.
Critical Factors to Success:
- Excellent problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
- Strong verbal & written communication skills in bi-lingual ( French ) and the ability to interact effectively with cross functional teams
- Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action
- Attention to detail.
- Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
- Strong written and oral communication skill
- Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction
Past Experience:
- Experience in banking compliance, call quality review or other regulatory experience preferred.
- Experience in Operational Excellence, Compliance, Internal Audit or a related discipline.
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Academic Background:
- Bachelor’s degree or equivalent
Functional Skills/Capabilities:
- Strong knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests
- Individual with working knowledge of applicable laws and regulations, RBST policies procedures and manuals will be given preference
- Good hands-on experience on MS-Excel & PowerPoint.
Shift Timings:
- Shift Window – 11:00 AM IST – 11:00 PM IST
- Should be comfortable with rotational shifts
American Express Remote Jobs : Knowledge of Platforms:
- Microsoft Office, Microsoft SharePoint, Merchantforce.com, SpeechMiner, Verint etc.
American Express Remote Jobs : Enterprise Leadership Behaviors:
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
American Express Remote Jobs : Compliance Language:
American Express Remote Jobs : We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express Remote Jobs : American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To Apply For This Position – Click Here
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